Doprastav

ANNUAL REPORT 2010

Customer`s satisfaction

Dear customer, In accordance with the Politics of company Doprastav and goals Management Systems goals we are continuously searching topics, how to improve our co-operation and communication with you. Through the enhancement of our works and services provided we try as much as possible to match our offer to your needs. It is very important for us to know what you think, therefore we kindly ask you to fill in this questionnaire.

Note: Information provided in this questionaire will serve just for internal purposes of the company Doprastav, a.s. and will not be provided to third-party!

1. Were you satisfied with the level of commercial negotiations - communication, qualification ...?

very satisfied

satisfied

dissatisfied

very dissatisfied

cannot consider

2. Were you satisfied with bid processing - speed, technical performance, completeness ...?

very satisfied

satisfied

dissatisfied

very dissatisfied

cannot consider

3. Were you satisfied with complying programme, milestones?

very satisfied

satisfied

dissatisfied

very dissatisfied

cannot consider

4. Were you satisfied with contact person`s interaction and communication - construction manager, project manager ...?

very satisfied

satisfied

dissatisfied

very dissatisfied

cannot consider

5. Were you satisfied with problems solving in the sequence of work?

very satisfied

satisfied

dissatisfied

very dissatisfied

cannot consider

6. Are you satisfied with the quality of executed work?

very satisfied

satisfied

dissatisfied

very dissatisfied

cannot consider

7. Were you satisfied with clean and tidyness keeping on Site during works and after completion of works?

very satisfied

satisfied

dissatisfied

very dissatisfied

cannot consider

8. Were you satisfied with compliance to Security and Health protection policies on construction site?

very satisfied

satisfied

dissatisfied

very dissatisfied

cannot consider

9. Were you satisfied with requirements fulfillment above the considered subject of work - flexibility, quality, speed ...?

very satisfied

satisfied

dissatisfied

very dissatisfied

cannot consider

10. Are you satisfied with supplied variety of activities and works?

very satisfied

satisfied

dissatisfied

very dissatisfied

cannot consider

Project name: *

Key personnel whom we can contact:

Company:

Name: *

Phone number:

Email: *

Your proposals and remarks (max. 1700 characters):

All the items marked (*) are required.